Frequently Asked Questions

When buying a watch from Solent Timepieces, you can guarantee that it is authentic and exactly as described. All our watches are checked meticulously by ourselves and an independent watchmaker to ensure they are running smoothly and are up to the manufacturer’s standards. They are checked via the Watch Register to ensure they are not lost, stolen or fraudulent, an additional authentication letter can be provided if requested by the buyer. 

We offer 12 months warranty on all our watches sold. If the watch is purchased with a remaining manufacturer warranty this should be used in the first instance. 

The warranty does not cover theft or loss of your watch, normal wear and tear, water damage, accidents caused by mishandling, mistreatment or negligence or any purposeful damage. Your warranty will be invalidated in the event that a third party carries out any tests or work on your watch without prior consultation from Solent Timepieces.

There are several reasons why you should consider buying a pre-owned luxury watch. As it’s no secret, some luxury brands have long waiting lists for newer models due to high demands and limited production. Purchasing pre-owned allows buyers to bypass these waiting periods and receive the watch they desire faster. 

Not only is buying a pre-owned watch a great investment piece, but any depreciation is likely gone and the price will have settled at a true market value. 

Some collectors are interested in obtaining limited edition or vintage models that are no longer in production, buying pre-owned is the only way to acquire these rare pieces.

Here at Solent Timepieces, all watches, whether purchased or sold, are checked in real time against current market values and then priced as attractively as possible.

You can place an order online through our website or of course feel free to contact us directly to get a more personal touch.

We can ship all watches around the whole of the UK. Most mainland locations will be sent on an insured, next day delivery service however, some locations may take up to three days. 

For international deliveries please contact us directly.

Personal deliveries and meetups are also possible, for more information please contact us.

All watches that are posted are sent fully tracked and insured, for peace of mind in both directions!

Purchases made online may be exchanged or refunded within 14 days of purchase, if they are in an unused condition. All purchases must be returned with all packaging, paperwork, accessories, tags and warranty cards that were provided to the customer when delivered. 

Watches may be provided with a tamper-proof returns sticker which allows the goods to be tried on and examined. Returns will not be accepted if this is damaged or removed. 

Should you have any additional questions or require further assistance regarding returns, don’t hesitate to contact us.

Yes, if the watch is being collected from our showroom or personally delivered we will size the watch in person making sure you get the perfect fit.

If ordering online just let us know your wrist size and we will aim to get it the exact size prior to delivery.

Yes please contact us to book an appointment into the showroom, we will happily show you all our watches in stock.

Yes, we have customers based all around the world. Shipping times can be advised, please contact us for more information.

Any import charges will be at the cost of the buyer.

Please contact us for international orders.

We offer two different options when you are looking to sell your watch. We can either purchase it directly from you for a pre agreed price or we can offer a consignment where we sell the watch on your behalf.

Selling your watch on a consignment will get you a higher amount, however it is not an immediate payment like a direct purchase. Once we sell your watch, the money is held for 14 days to ensure the customer does not want a refund and you then get paid.

If your not in a hurry it is certainly worth considering. If you have any more questions please feel free to contact us and we will more than happily answer them.

If you have any questions please feel free to get in touch